01 / 06 Service 01
Estate Maintenance
Recurring weekly visits by a dedicated team that learns the home, the routines, and the standards of the household.
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Aurora · Private Concierge
Quietly Thorough. Privately Discreet. Always Immaculate.
Same team every visit. Same standard every visit. Same discretion every visit.
What You Get
- Same dedicated team on every visit
- Background-verified specialists, full NDAs
- Bespoke product line, all surfaces
- Discretion is a written guarantee
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Quietly Trusted
Numbers Behind the Standard
500+
Premium Homes Served
A small client base, served with the consistency that compounds into trust.
13 yrs
Of Unbroken Referrals
Most new clients arrive through a recommendation, not a search result.
98%
Client Retention
A standard kept, visit after visit, year after year.
24/7
Concierge Response
A real person, every message, within four hours during business days.
What We Offer
Signature Services
Aurora is engaged by referral or invitation. Each engagement is bespoke. The list above describes the most common formats.
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02 / 06 Service 02
Move-In Concierge
A turnkey reset for new owners. Photo walkthrough on arrival, full sanitization across every surface, bespoke fragrance finish on departure.
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03 / 06 Service 03
Post-Renovation Detail
After the contractors leave, we make the home ready for living. Dust, debris, fingerprints, and finish marks attended to room by room.
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04 / 06 Service 04
Pre-Event Refresh
Same-day reset before guests arrive. Surfaces, glass, linens, and air, photo-ready in two to four hours.
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Seasonal Deep Reset
Twice-yearly top-to-bottom care that keeps the home in original condition. Scheduled around the family's calendar, never the other way around.
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Travel and Closing-Up
Care for the home while you are away. Mail, plants, deliveries, and weekly walk-throughs, with a discreet report after every visit.
ReserveWhy Aurora
A Standard, Not a Service.
Three principles that shape everything else.
Same Team, Always.
Aurora teams are dedicated to a small number of homes. The people who clean your home this week will clean your home next week, and the year after that. This is the foundation of consistency.
Discretion as a Written Guarantee.
Every specialist signs a full NDA at hire. Every team is background-verified. Every detail of the home stays inside the home. Discretion is not implied. It is contractual.
Bespoke Products, All Surfaces.
We blend our own neutral-fragrance product line for the surfaces our clients live with daily. Marble, walnut, brass, fine linen. Nothing harsh, nothing generic.
About Aurora
Built Quietly, Kept Small.
Aurora started in 2012 as a single team of three, serving four homes in Beacon Hill. The brief was unusual at the time. A single team. The same team. The same standard. Every single visit. The founder, a hospitality director, had grown frustrated watching the very best homes she knew serviced by rotating crews who never quite learned the place. Thirteen years later, we still operate the same way. We grow only when an existing team is comfortable taking on one more home. We accept new clients only when an existing client recommends them. The roster has never been advertised. It has never needed to be. Every member of an Aurora team is background-verified, fully insured under our policy, and signed to a confidentiality agreement that survives the engagement. Each team is led by a steward who has been with us for at least five years. Aurora is not the most affordable option. It is the option for clients who would rather not think about the cleaning at all.
By appointment only Est. with care
How It Works
From First Call to First Visit
Quiet, considered, and clear.
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Concierge Call
A short conversation about your home, your standards, and what you'd like to feel when you walk in.
Walkthrough Visit
We meet you at the home, take notes on finishes, and craft your service brief.
Team Assignment
We pair you with a dedicated specialist team and lead. They become your team.
First Visit
Foundation visit. Slower, deeper, the baseline against which every future visit is measured.
Where We Work
We cover most of your city and surrounding neighborhoods. Not sure if we reach you? Just ask, we're flexible.
Common Areas We Serve
Downtown
Northside
Eastside
Westside
Service Location Map
Where We Work
Map location
1100 Sample Lane, Boston, MA 02101
From Recent Residences
Photographs are used with permission. Identifying detail is always removed.
The Guest Book
Quietly Trusted
From clients across Beacon Hill, Back Bay, and Wellesley. Names withheld at request.
4.9 from 47 reviews
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Entry No. 01
“Aurora has been in our home every Friday for nine years. We have not, in those nine years, had to redirect a single specialist or repeat a single preference. That is what we pay for, and that is what we receive.”
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Entry No. 02
“We engaged Aurora for a move-in concierge after purchasing a brownstone. The photo walkthrough they produced was more thorough than the inspection report. Every detail attended to before our first night in the home.”
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Entry No. 03
“We tested several agencies over a decade. None matched Aurora on either consistency or discretion. Their team has the keys, the alarm code, and our complete trust. That sentence took us years to be able to write about a service.”
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Entry No. 04
“After a year-long renovation, Aurora handled the post-construction reset. They arrived with their own team of six and a written protocol per room. The home was ready for our first dinner party three days after the contractors left.”
FAQ
Considered Questions
What new clients usually want to know before they inquire.
Do you bring your own supplies and equipment?
If you have a preference either way, say so in your quote request and we'll confirm what we bring.
How does pricing work?
Send the quote form on this page with your home's details and we'll come back with a clear price.
What if I need to reschedule?
Let us know as early as you can and we'll rearrange.
By Appointment
Reserve a Consultation
Tell us a little about your home. A concierge will respond personally within four hours.
What We'll Ask
- 01 Square footage and number of stories
- 02 Frequency: weekly, biweekly, monthly
- 03 Standards or finishes that need extra care
- 04 Preferred days and times
- 05 Pets, alarm codes, access notes
Intake form
Reserved for new clients of Aurora Sample.
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Reserve a Private Consultation. Bring Your Standards.
We work with a small, loyal client base. We'd be honored to be considered for yours.