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An AI receptionist for the calls you miss.

It answers in your business's name, asks what you'd ask, books visits straight into your calendar through Cal.com, and sends you the job written down. We set it up for you on the number you already have.

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$49 a month
150 minutes of calls included
Set up for you
You hear it before it takes a real call
Keep your number
Your phone still rings first

One call, start to finish

Receptionist Rivera Plumbing On
  1. 9:47Call to Rivera Plumbing from (512) 555-0147
  2. 9:47Not answered after four rings
  3. 9:47Forwarded to your receptionist

The phone rings at 9:47 PM. Luis is finishing a repipe across town, so the call goes to the receptionist.

On the call 2:14
  1. Receptionist Thanks for calling Rivera Plumbing. Calls are recorded so we get your details right. How can I help?
  2. Caller Hi, my water heater's leaking. There's water all over the garage floor.
  3. Receptionist Sorry to hear that. Is it still leaking right now?
  4. Caller Yeah, slowly.
  5. Receptionist Okay. What's the best number to reach you?
  6. Caller 512-555-0147. It's Dan.
  7. Receptionist Thanks, Dan. I'm marking this as urgent for Luis. If you know where your main water valve is, you can shut it off. What's the address?
  8. Caller 2210 Elmont Drive, 78741.
  9. Receptionist Got it. When do you need someone out?
  10. Caller Tonight if anyone's around. Otherwise first thing tomorrow.
  11. Caller Am I talking to a real person, by the way?
  12. Receptionist No, I'm an AI assistant taking details for Luis. Luis will get all of this.
  13. Caller Fair enough. Any idea what a new heater runs?
  14. Receptionist I can't give prices, but Luis will go over that with you. Anything else?
  15. Caller No, that's it.
  16. Receptionist Thanks for calling Rivera Plumbing, have a good day.

It answers. It answers what it can and takes down the job, in the business's name.

New lead, Tue 9:47 PM

Dan, water heater

Urgent
Phone
(512) 555-0147
Address
2210 Elmont Dr, Austin 78741
Details
Leaking onto the garage floor. Still dripping.
Best time to call
Tonight, or first thing tomorrow
Recording, 2:14 Transcript Sent to Luis

It writes up the job. Everything needed to call back, the moment the call ends.

9:47

Mail now

URGENT: Dan needs a callback

Dan called and could not reach you, so the receptionist took their details.

Lead Inbox

  • Dan Water heater Phone callUrgent 9:47 PM
  • Alicia Toilet keeps running Website form Yesterday
  • Ben Garbage disposal jammed Phone call Mon

You get the lead. By email, and in your Lead Inbox with the recording.

Tue 9:58 PM

Water heater, 2210 Elmont Dr, Austin 78741.

Marked urgent. Best time: tonight, or first thing tomorrow.

Book a demo

You call back. Luis calls Dan with the job already written down.

A sample call with a made-up business. The receptionist's lines follow the rules the real one runs on.

What it does on a call

The same five things every time, in the order a good receptionist would. Each line here is one it's told to say.

  1. It picks up in your name

    Every call opens in your business's name, or with a greeting you write, and always with the recording notice, so nobody is surprised by it later.

    The receptionist says: Thanks for calling Rivera Plumbing. Calls are recorded so we get your details right. How can I help?

  2. It answers what it can

    Your hours as you publish them, the towns you cover, your services, and up to 15 questions you've answered yourself. Anything else, it says you'll cover when you call back. It never guesses and never quotes a price.

    The receptionist says: Luis will go over that when they call you back.

  3. It asks what you'd ask

    One question at a time, the way a person would. For a plumber: what is happening; whether water is leaking right now; when they need someone; for a water heater, whether it is gas or electric and roughly how old it is. Then a name, the best number to call back on (read back once), the address, and whether it's urgent.

    The receptionist says: Sorry to hear that. Is it still leaking right now?

  4. It flags the urgent ones

    If it sounds urgent, it gets the number first, then marks the call urgent so it's the first thing you see. Urgent means things like a burst pipe or active leak, or sewage backing up, or no water at all, plus anything you add to the list.

    The receptionist says: Thanks, Dan. I'm marking this as urgent for Luis. If you know where your main water valve is, you can shut it off. What's the address?

  5. It wraps up and sends you the job

    It asks if there's anything else, once, says goodbye and hangs up. When the call ends, the job is emailed to you and saved in your Lead Inbox with the recording.

    The receptionist says: Thanks for calling Rivera Plumbing, have a good day.

What lands in your inbox

Every real call becomes a lead, emailed to you and saved in your Lead Inbox. This is the email, with a sample call's details in it.

From Buildrok Leads

Subject URGENT: Dan needs a callback

Urgent lead

Urgent call taken for you

Rivera Plumbing

Dan called and could not reach you, so the receptionist took their details.

Name
Dan
Phone
(512) 555-0147
Address
2210 Elmont Dr, Austin 78741
Service
Water heater
Details
Leaking onto the garage floor. Still dripping.
Best time to call
Tonight, or first thing tomorrow
Urgent
Yes

Call them back as soon as you can. The recording and transcript are in your leads.

Open in Leads

  1. The subject says if it's urgent

    So the one that can't wait is the one you open first.

  2. Everything you'd write on a job sheet

    Who, where, what's wrong and when to call. Trade questions it asked land in the details.

  3. Tap the number to call back

    It's the number the caller gave, read back to them once on the call.

  4. The recording and transcript

    In your Lead Inbox, if you want to hear exactly what was said.

You set the rules. Some it keeps anyway.

We set it up with you on a call. After that, you can change any of it yourself from your dashboard.

What you decide

  • Its greeting, the name it answers in, and its voice, from three
  • Your services, your hours and the towns or ZIP codes you cover
  • Up to 15 questions callers ask, with your answers
  • What counts as urgent for your business
  • Things it must never say, in your own words
  • A number to put a caller through to, if they ask for you

What it won't do

  • Quote a price. No ranges, no ballparks.
  • Diagnose the problem or give advice. Safety first: if anyone's in danger, it tells them to call 911.
  • Promise when you'll call back.
  • Pretend to be a person. Ask it, and it says it's an AI assistant.
  • Take calls in Spanish. It speaks English only.

Where the job goes

  • Your email

    Every lead, the moment the call ends. Urgent ones say so in the subject.

  • Your Lead Inbox

    Each lead with its recording and transcript, marked new, contacted, quoted, booked or lost as you work it.

  • Your website's leads

    If you have a Buildrok website, its inquiries land in the same inbox as your calls.

  • Your calendar

    When a caller wants a visit, it offers your open times and books one into your calendar through Cal.com.

Not switched on yet: text alerts to your phone.

Recordings and your data

  • Every call starts by telling the caller it's recorded. That line can't be switched off.
  • The recording and transcript stay with the lead, in your account.
  • You can export your leads as a spreadsheet whenever you like.
  • Rules about recording calls vary by state, and you're responsible for the ones where you work.
Privacy policy

Set up for your trade

Each trade gets its own questions and its own idea of urgent. Here is one urgent call for each; see the rest for yours.

Want the whole setup, start to finish? See how it works

A flat monthly price for the receptionist.

The calls are included, with no per-minute bill. Set up for you.

$49a month

AI Receptionist, everything included

  • 150 minutes of calls a month
  • If you go over, it switches to taking messages. It never bills you for more.
  • Set up for you, and you hear it before it goes live
  • Every lead emailed to you and saved in your Lead Inbox
  • Books appointments into your calendar (via Cal.com)
  • Recording and transcript of every call
  • Keep your number

For a busier line, Receptionist Plus is $99 a month with 400 minutes.

Book a demo See all pricing

Websites are separate. Done for you from $499, or build your own for $29 a month.

Questions

Something not covered here? Book a demo

How long does setup take?

We build it from a call with you, it rings you so you hear it before it takes a real call, and then you forward the calls you miss. Book a demo and we'll give you a date.

What does it cost?

$49 a month, with 150 minutes of calls. If you go over, it switches to taking messages instead of charging you more, and answers in full again when your minutes reset, on the same date each month. A busier line can have 400 minutes for $99 a month. Setup is included.

Will callers know it's an AI?

It never pretends to be a person. Every call starts by saying the call is recorded, and if a caller asks whether they're talking to a real person, it tells them straight away that it's an AI assistant taking details for you.

Can it put a caller through to me?

Yes, if you give it a number. When a caller asks for a person, it offers to put them through to you. Leave the number blank and it takes a message and tells them you'll call back.

Can it book appointments?

Yes. Link your Cal.com account and it offers callers your open slots and books them straight into your calendar. It asks for the caller's email, because Cal.com needs one to make the booking.

Do I keep my phone number?

Yes. You dial one code on your own phone so the calls you miss go to your receptionist, and another code turns it off. Your number never changes.

What if a caller asks something it doesn't know?

It tells them you'll cover it when you call back. It's told never to guess, never to quote a price and never to diagnose a problem.

Does it work with the website I already have?

Yes. You don't need a Buildrok website. If you do have one, it can read your services, hours and service area straight from it.

Does it work with Jobber, ServiceTitan or Housecall Pro?

Not directly yet. Every call reaches you as an email and a lead in your Lead Inbox, with the caller's details, a summary and the recording, and you can export your leads as a CSV whenever you want them somewhere else.

Are calls recorded?

Yes. Every call starts by telling the caller it's recorded, and you can play the recording and read the transcript from the lead. Rules about recording calls vary by state, and you're responsible for the ones that apply where you work.

Let it get the next one.

Set up for you, on your number, and you hear it before it takes a real call.

Book a demo Watch it answer a call