Terms of Service

These Terms of Service ("Terms") are a legal agreement between you ("you" or "User") and Buildrok LLC ("Buildrok", "we", "us", or "our"), a limited liability company based in Austin, Texas, United States. These Terms govern your access to and use of the Buildrok website located at buildrok.com and all related services, tools, and features (collectively, the "Service").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

These Terms incorporate our Privacy Policy, Cookie Policy, and Refunds & Cancellation Policy by reference.

1. The Service

Buildrok is a website-building platform designed for local service businesses. It lets you create, edit, preview, and publish websites. The Service includes draft creation, live preview, site publishing, hosting, custom domain support, optional paid add-ons, page-view analytics for your published site, a Lead Inbox that receives form submissions (quote requests, bookings, contact messages) from visitors to your published site, and integrations with third-party tools such as stock-photo libraries and Google Business Profile. The Service also includes an internal support tool that enables authorized Buildrok personnel to sign in to your account on your behalf to provide help, subject to the safeguards described in Section 8 (Customer support and account access).

The Service may integrate with third-party providers such as domain registrars, DNS platforms, hosting services, payment processors, stock-photo libraries, and Google services. Your use of those third-party services is also subject to their respective terms.

SMS notifications. If you provide a mobile number and enable SMS notifications, you consent to receive operational text messages from Buildrok (such as new-lead alerts) at that number. These are account and operational messages, not marketing, and message frequency varies with your activity. Message and data rates may apply. You can opt out at any time by replying STOP to a message or by disabling SMS notifications in your dashboard. Consenting to SMS is not a condition of using the Service.

2. Eligibility and accounts

You must be at least 18 years old and legally capable of forming a binding contract under applicable law to use the Service. By using the Service, you represent and warrant that you meet these requirements.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at support@buildrok.com if you become aware of any unauthorized use of your account.

You may not create an account on behalf of someone else without their authorization, and you may not allow others to use your account.

3. Free plan and previews

You may create unlimited draft sites and share preview links without a paid account. Draft previews may expire and be deleted after a period of inactivity. A paid subscription is required to publish a live website or connect a custom domain. Buildrok reserves the right to modify or discontinue the free tier at any time with reasonable notice.

4. Your content

You retain ownership of all content, text, images, business information, logos, and other materials you create or upload to the Service ("Your Content"). You grant Buildrok a limited, non-exclusive, worldwide, royalty-free licence to host, process, reproduce, and display Your Content solely as necessary to provide the Service. This licence ends when you delete the content or terminate your account, subject to any backup or retention periods described in our Privacy Policy.

You represent and warrant that: (a) you own or have the necessary rights and permissions to use Your Content; (b) Your Content does not infringe, misappropriate, or violate any third-party intellectual property, privacy, or other rights; and (c) Your Content complies with all applicable laws.

You are solely responsible for the accuracy, legality, and appropriateness of the content on your published website, including any business information, pricing, services offered, images, and claims made to your customers. Buildrok does not review or verify the content published by users.

5. Acceptable use

You agree not to misuse the Service. The following are expressly prohibited:

• Using the Service for any unlawful purpose or in violation of any applicable local, state, national, or international law or regulation
• Attempting to probe, scan, or test the vulnerability of our systems, or breach any security or authentication measures without authorization
• Uploading, transmitting, or distributing malware, viruses, spam, or other malicious content
• Infringing the intellectual property, privacy, or other rights of any person or entity
• Impersonating any person, business, or entity, or falsely claiming an affiliation
• Using the Service to publish content that is defamatory, obscene, harassing, threatening, or fraudulent
• Scraping, crawling, or using automated means to access the Service in ways that impose an unreasonable load on our infrastructure
• Reselling or sublicensing the Service without our prior written permission

Buildrok reserves the right to suspend or terminate your account without prior notice if we determine, in our sole discretion, that you have violated these acceptable use requirements.

6. Subscriptions and billing

Buildrok offers monthly subscription plans (currently Single Page at $29/month and Multi Page at $49/month). Optional paid add-ons. Including Gallery ($5/month), Map Embed ($5/month), and Custom Pages ($15/month per additional page). Are billed monthly on top of your base plan. Prices are subject to change with notice.

By subscribing, you authorize Buildrok and our payment processor (Stripe) to charge your payment method on a recurring monthly basis until you cancel. Your subscription renews automatically at the end of each billing period. You will be charged on the same calendar date each month as your original purchase date.

Pricing shown at checkout is exclusive of any applicable taxes. Applicable sales tax or VAT may be added depending on your location and applicable law.

You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of the current billing period. Your published site remains live until then. No partial-month refunds are issued for unused time. For full details, see our Refunds & Cancellation Policy.

If a payment fails, we may suspend access to your published site until payment is successfully processed. It is your responsibility to keep your payment information current.

EU/EEA and UK consumers, right of withdrawal. If you are a consumer in the European Economic Area or the United Kingdom, you normally have a 14-day right to withdraw from a distance contract for digital services. By subscribing and asking us to publish or make your site available immediately, you expressly request that we begin performance during the withdrawal period and you acknowledge that you lose the right of withdrawal once the service has been fully performed. For any portion of the service not yet performed, you may still withdraw within 14 days by contacting support@buildrok.com, and we will refund the unperformed portion as required by applicable law. This does not affect your statutory rights.

7. Account termination

7.1 Termination by you

You may delete your account at any time from the Danger Zone section of your Account settings, or by contacting us at support@buildrok.com. Upon account deletion, your published sites will be taken offline and your content will be scheduled for deletion in accordance with our data retention practices. Subscription charges already billed are non-refundable except as described in our Refunds Policy.

7.2 Termination by Buildrok

We may suspend or terminate your account and access to the Service at any time, with or without notice, if: (a) you violate these Terms or our Acceptable Use policy; (b) your use of the Service poses a risk of harm to Buildrok, other users, or third parties; (c) we are required to do so by law; or (d) we choose to discontinue the Service. In cases of termination without cause, we will provide reasonable notice and will refund any prepaid unused subscription fees.

7.3 Effect of termination

Upon termination for any reason, your right to use the Service ends immediately. Provisions of these Terms that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, and governing law) shall survive.

8. Customer support and account access

From time to time you may request help from Buildrok support, or Buildrok may need to access your account to investigate a reported issue, a billing dispute, a content or abuse report, or a suspected security incident. To make support effective, authorized Buildrok personnel may sign in to the Service on your behalf using an internal support tool (a "Support Session"). By creating an account, you grant Buildrok permission to use Support Sessions for these purposes, subject to the safeguards below.

8.1 Safeguards

• Role-restricted: a Support Session can only be initiated by a Buildrok user who holds the admin role in our internal role table. Ordinary employees, contractors, and other users cannot start a Support Session.
• Recorded reason: the staff member must enter a written reason (4 to 500 characters) before the session can start. The reason is stored alongside the session record and is visible to Buildrok administrators on internal audit screens.
• Audit log: every Support Session is recorded in an internal audit log capturing the staff member's identity and email, the target account, the written reason, the IP address, the user agent, and the start and stop timestamps. The audit log is append-only.
• Time-limited: a Support Session automatically expires after one (1) hour. Continued access requires a new session, which produces a new audit record.
• Persistent banner: while a Support Session is active, a banner is displayed on every page of the Service indicating that a Buildrok staff member is acting on your behalf and identifying which staff member.
• Blocked sensitive operations: while a Support Session is active, the following self-service actions are disabled and cannot be performed by support staff acting on your behalf: cancelling your subscription, editing your account profile, requesting a personal-data export, initiating a domain checkout, or completing a domain purchase. These actions can only be performed by you while signed in directly to your own account.
• Read-only billing: billing detail screens remain visible during a Support Session so that support staff can help you understand a charge, but no payment-method or subscription changes can be made on your behalf.

8.2 Your choices

You may at any time email support@buildrok.com to: (a) request a copy of the audit-log entries relating to your account; or (b) ask Buildrok to refrain from initiating future Support Sessions on your account. If you opt out of Support Sessions, the scope of help Buildrok can provide may be limited for issues that can only be diagnosed or fixed from within your account.

9. Data processing for visitor submissions (Customer Data)

When visitors to your published site submit a quote request, booking, or contact form, Buildrok collects that information and makes it available to you through your Lead Inbox. With respect to this visitor-submitted data ("Customer Data"), you are the business and data controller, and Buildrok acts as your service provider and processor, handling Customer Data only on your behalf. This Section forms a data processing agreement between you and Buildrok and applies to the extent the California Consumer Privacy Act (CCPA/CPRA), the EU or UK General Data Protection Regulation (GDPR), or a similar law governs your collection of Customer Data.

9.1 Buildrok's commitments

• We process Customer Data only to provide and support the Service, and only on your documented instructions (which include these Terms and your use of the Service's features), or as required by law.
• We do not sell or "share" Customer Data, and we do not retain, use, or disclose Customer Data for any purpose other than providing the Service, including for any commercial purpose other than the services specified in these Terms. We do not combine Customer Data with personal information from other sources except as permitted for a service provider under the CCPA.
• We keep Customer Data confidential, limit access to personnel who need it to operate the Service (see Section 8), and maintain reasonable technical and organizational security measures.
• We engage the sub-processors listed in our Privacy Policy to help deliver the Service, and we remain responsible for their handling of Customer Data.
• Taking into account the nature of the processing, we assist you in responding to requests from consumers and data subjects (such as access, correction, and deletion requests). Your visitors can also permanently delete their own submissions at any time through our data deletion page.
• On termination of your account, we delete or return Customer Data in accordance with the retention practices described in our Privacy Policy, except where retention is required by law.
• We will make available information reasonably necessary to demonstrate compliance with this Section, and we certify that we understand and will comply with these restrictions.

9.2 Your responsibilities

• You are responsible for having a lawful basis to collect Customer Data and for providing your visitors with a privacy notice that accurately describes how you collect, use, and share their information. Buildrok provides an editable Privacy Policy page and a default starting template for your site; reviewing, completing, and keeping it accurate is your responsibility.
• You are responsible for obtaining any consent your visitors are legally entitled to (for example, marketing or SMS consent) and for honoring their privacy rights as the controller of the Customer Data.
• You will not use the Lead Inbox or Customer Data in violation of any applicable privacy, anti-spam, or telemarketing law (including the CCPA, the GDPR, CAN-SPAM, and the TCPA).

Buildrok's own collection and use of your account information (as opposed to Customer Data) is described in our Privacy Policy and is not governed by this Section.

10. Domains and third-party services

If you purchase a domain through Buildrok, the domain is registered via OpenSRS (Tucows Inc.), a third-party domain registrar. Buildrok automates the domain registration, DNS configuration, and connection of the domain to your hosted site where possible, but registration is subject to OpenSRS's and ICANN's terms and policies.

You are the registrant (legal owner) of any domain you purchase through Buildrok. We register the domain in your name using the contact details you provide at checkout, and we list Buildrok as the administrative and technical contact so we can manage DNS and handle renewals on your behalf. Because you are the registrant, ICANN requires that you verify your contact email within 15 days of registration; if you do not, the registrar may suspend the domain until you do. You may transfer the domain to another registrar at any time, and you can request your transfer authorization code from your Buildrok dashboard or by contacting support.

Third-party services (including domain registrars, DNS providers, and hosting platforms) have their own terms, policies, and operational constraints that are beyond our control. Buildrok is not responsible for outages, delays, errors, pricing changes, or policy changes caused by third-party providers.

DNS changes may take up to 48 hours to propagate globally. This is a normal characteristic of internet infrastructure and is not a service defect. Buildrok is not responsible for DNS propagation delays.

Domain registrations are non-refundable once successfully registered, as the cost is immediately passed through to the registrar. See our Refunds & Cancellation Policy for details.

11. Intellectual property

The Buildrok name, logo, website templates, software, and all other elements of the Service (excluding Your Content) are owned by or licensed to Buildrok and are protected by intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works from any part of the Service without our prior written permission.

DMCA / Copyright infringement

If you believe that content on a website published through the Service infringes your copyright, please send a written notice to support@buildrok.com containing: (a) identification of the copyrighted work you claim has been infringed; (b) identification of the material you claim is infringing; (c) your contact information; (d) a statement that you have a good faith belief that use of the material is not authorized by the copyright owner; and (e) a statement that the information in your notice is accurate, under penalty of perjury. We will respond to valid DMCA notices in accordance with applicable law. Attorney review recommended for DMCA counter-notice procedure.

12. Indemnification

You agree to defend, indemnify, and hold harmless Buildrok and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any applicable law or the rights of any third party.

13. Availability and changes

We reserve the right to modify, suspend, or discontinue all or any part of the Service at any time. We will make reasonable efforts to provide advance notice of material changes that affect your ability to use the Service. Continued use of the Service after changes are posted constitutes your acceptance of the updated Terms. Buildrok does not guarantee any specific level of uptime or availability. The Service is provided on a best-efforts basis.

14. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. BUILDROK DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT DEFECTS WILL BE CORRECTED. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BUILDROK AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, REVENUES, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BUILDROK'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO BUILDROK IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, the above limitations may not apply to you to the extent prohibited by law.

16. Governing law and venue

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Travis County, Texas, and you consent to the personal jurisdiction of those courts.

Attorney review recommended: if you wish to add an arbitration clause, class-action waiver, or mandatory mediation provision, consult a licensed Texas attorney before adding such language.

17. General provisions

Entire agreement

These Terms, together with the Privacy Policy, Cookie Policy, and Refunds & Cancellation Policy, constitute the entire agreement between you and Buildrok with respect to the Service and supersede all prior agreements, representations, or understandings.

Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision. A waiver of any specific breach does not constitute a waiver of any future breach.

Force majeure

Buildrok is not liable for any failure or delay in performing its obligations caused by circumstances beyond its reasonable control, including natural disasters, acts of government, internet outages, third-party service failures, or other force majeure events.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Buildrok may assign these Terms, in whole or in part, without restriction.

18. Contact

Questions about these Terms? Contact us:

• Email: support@buildrok.com
• Contact form: buildrok.com/contact
• Mailing address: Buildrok LLC, 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States