Terms of Service

These Terms of Service ("Terms") are a legal agreement between you ("you" or "User") and Buildrok LLC ("Buildrok", "we", "us", or "our"), a limited liability company based in Austin, Texas, United States. These Terms govern your access to and use of the Buildrok website located at buildrok.com and all related services, tools, and features (collectively, the "Service").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

These Terms incorporate our Privacy Policy, Cookie Policy, Refunds & Cancellation Policy, and Refund and Guarantee Policy by reference.

What Changed in This Version

Updated August 20, 2026. In plain English, so you do not have to diff it:

• We now offer a Done For You service where we build your website for you. That is a service, not just software, so there are new sections covering what we do, what we do not do, how long it takes, and what happens if we are late (section 6).
• Done For You comes with an unconditional 30 day money back guarantee on the setup fee (section 7).
• Domains are now registered when you approve your site, not when you pay. Nothing is reserved before then. Section 12 explains what that means if the name you wanted gets taken in the meantime.
• We corrected section 8, which listed optional extras at prices that were no longer accurate. Photo Gallery and Map Embed are included on every paid plan and are not charged for.

1. The Service

Buildrok is a website-building platform designed for local service businesses. It lets you create, edit, preview, and publish websites. The Service includes draft creation, live preview, site publishing, hosting, custom domain support, optional paid add-ons, page-view analytics for your published site, a Lead Inbox that receives form submissions (quote requests, bookings, contact messages) from visitors to your published site, and integrations with third-party tools such as stock-photo libraries and Google Business Profile. The Service also includes an internal support tool that enables authorized Buildrok personnel to sign in to your account on your behalf to provide help, subject to the safeguards described in Section 8 (Customer support and account access).

The Service may integrate with third-party providers such as domain registrars, DNS platforms, hosting services, payment processors, stock-photo libraries, and Google services. Your use of those third-party services is also subject to their respective terms.

SMS notifications. If you provide a mobile number and enable SMS notifications, you consent to receive operational text messages from Buildrok (such as new-lead alerts) at that number. These are account and operational messages, not marketing, and message frequency varies with your activity. Message and data rates may apply. You can opt out at any time by replying STOP to a message or by disabling SMS notifications in your dashboard. Consenting to SMS is not a condition of using the Service.

2. Eligibility and Accounts

You must be at least 18 years old and legally capable of forming a binding contract under applicable law to use the Service. By using the Service, you represent and warrant that you meet these requirements.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at support@buildrok.com if you become aware of any unauthorized use of your account.

You may not create an account on behalf of someone else without their authorization, and you may not allow others to use your account.

3. Free Plan and Previews

You may create unlimited draft sites and share preview links without a paid account. Draft previews may expire and be deleted after a period of inactivity. A paid subscription is required to publish a live website or connect a custom domain. Buildrok reserves the right to modify or discontinue the free tier at any time with reasonable notice.

4. Your Content

You retain ownership of all content, text, images, business information, logos, and other materials you create or upload to the Service ("Your Content"). You grant Buildrok a limited, non-exclusive, worldwide, royalty-free license to host, process, reproduce, and display Your Content solely as necessary to provide the Service. This license ends when you delete the content or terminate your account, subject to any backup or retention periods described in our Privacy Policy.

You represent and warrant that: (a) you own or have the necessary rights and permissions to use Your Content; (b) Your Content does not infringe, misappropriate, or violate any third-party intellectual property, privacy, or other rights; and (c) Your Content complies with all applicable laws.

You are solely responsible for the accuracy, legality, and appropriateness of the content on your published website, including any business information, pricing, services offered, images, and claims made to your customers. Buildrok does not review or verify the content published by users.

5. Acceptable Use

You agree not to misuse the Service. The following are expressly prohibited:

• Using the Service for any unlawful purpose or in violation of any applicable local, state, national, or international law or regulation
• Attempting to probe, scan, or test the vulnerability of our systems, or breach any security or authentication measures without authorization
• Uploading, transmitting, or distributing malware, viruses, spam, or other malicious content
• Infringing the intellectual property, privacy, or other rights of any person or entity
• Impersonating any person, business, or entity, or falsely claiming an affiliation
• Using the Service to publish content that is defamatory, obscene, harassing, threatening, or fraudulent
• Scraping, crawling, or using automated means to access the Service in ways that impose an unreasonable load on our infrastructure
• Reselling or sublicensing the Service without our prior written permission

Buildrok reserves the right to suspend or terminate your account without prior notice if we determine, in our sole discretion, that you have violated these acceptable use requirements.

6. Done for You Service

Done For You is a service, not just access to software. You pay a one off setup fee and we build your website for you, using content you supply. This section describes that service. If you are on a Do It Yourself plan, this section does not apply to you.

6.1 What We Do

• Choose and set up a template suited to your trade.
• Put your business name, services, service areas, hours, contact details and prices into it.
• Place the photographs and logo you give us.
• Set up your quote form so enquiries reach your Lead Inbox and your email.
• Write the basic page titles and descriptions search engines read.
• Publish it to a preview address so you can look at it before anything goes live.

6.2 What We Do Not Do

So that there is no confusion later:

• We do not write your content from scratch. We work with what you give us and we will tidy it up. If you send us nothing, we cannot invent your service list or your prices.
• We do not take photographs. We will use stock images where you have none, and we will tell you which ones are stock so you can replace them.
• We do not do ongoing marketing, advertising, social media, or content writing after your site is live.
• We do not guarantee search rankings, traffic, leads or sales. Nobody honestly can. We build the structure search engines look for; where you rank depends on your market, your competitors and time.
• We are not your web developer. We do not build custom features, integrate third party systems, or write code specific to your business.

6.3 How Long It Takes, and When the Clock Starts

We will have your site ready for review within 2 business days.

Business days means Monday to Friday, Central Time, excluding United States federal holidays.

The clock starts the moment you pay, because everything we need is collected before checkout: your business name, your trade, your services, your service area, your phone number and your hours. We confirm the date your site will be ready by in your order email. Photographs, a logo and style notes are optional, can be added at any time after payment, and never delay the build; where you add none we build with professional stock photography for your trade, marked so you can swap it later.

The one exception is an order placed on an existing site that is missing one of the required details above. There the clock starts when you have supplied the missing detail through the form we send you, and we email you the ready-by date at that moment instead.

6.4 If We Miss It

If we have not delivered your site for review by the end of the second business day, you may ask for a full refund of the setup fee immediately, whatever the reason, and we will pay it. You do not have to wait for the guarantee window and you do not have to give us another chance.

We will also tell you before the deadline if we are going to miss it, rather than after.

6.5 Revisions

Your setup fee includes two rounds of revisions before your site goes live. A round is one consolidated list of changes, sent through the review screen, which we apply in full and return. Clarifying an item on that list is not a new round, and mistakes on our side never count against you. The review screen shows how many rounds you have left before you send one, so it is worth collecting changes into one list rather than sending them one at a time.

After your site is live, you can edit anything yourself in the live editor at any time, at no cost. That is included in your plan and there is no limit on it. Your managed plan also covers ongoing content changes made by us (section 8). A further round of revisions by us before go live is chargeable at a small flat price, which we will tell you before doing any work.

6.6 Content You Give Us

When you send us photographs, a logo, written copy, reviews, or anything else for your site, you confirm that:

• You own it, or you have permission from whoever does to use it this way.
• Where a photograph shows an identifiable person, you have their permission to publish it. This matters most for photographs of staff and of customers' homes.
• It is accurate. License numbers, insurance claims, certifications and review quotes must be real.
• Using it does not break anyone else's rights or any law.

You keep ownership of everything you send us. You give us permission to use it for the purpose of building, publishing and hosting your website, and for nothing else.

If someone makes a claim against us because of content you supplied, you agree to cover our costs in dealing with it, as set out in section 14. We will tell you promptly if that ever happens.

We may refuse to publish content we believe is unlawful, infringing, or false, and we will tell you why.

7. Money Back Guarantee

Done For You comes with an unconditional 30 day money back guarantee on the setup fee.

7.1 How the Setup Fee Is Paid

The setup fee is paid in two parts. You pay a $99 deposit when you order, and the $400 balance only when you have reviewed your site and approved it for publication. If you never approve, you are never charged the balance.

7.2 When the Deposit Is Refundable

• Any time before you approve your site: refundable in full, on request, for any reason, whether or not we have delivered a preview for review and whether or not the delay was ours.
• After your site goes live: the guarantee below applies to the whole setup fee, deposit included. The deposit is not excluded from it.

So there is no point before go-live at which the deposit is at risk. What the deposit secures is our build time; if you walk away we keep the preview, which lives at a private, unindexed address and cannot be exported, and you keep your money.

Your maximum exposure at any point before go-live is therefore the $99 deposit, and only once we have delivered a site for you to look at.

7.3 the Guarantee Itself

The full terms are in our Refund and Guarantee Policy, which is part of these Terms. In summary:

• 30 days from the day your site goes live, not from the day you paid. If your site has not gone live yet, you can ask at any time.
• The full setup fee, refunded. Nothing is held back and there is no partial refund, and the deposit is included.
• No reason required. We may ask, and you may ignore the question.
• You keep your domain. It is registered in your name and a refund does not change that. We turn off automatic renewal so you are never charged again, which means renewing it becomes yours to do.
• Your site is taken offline and your content and leads are kept for 30 days so you can export them, then deleted.
• You will not have paid a monthly fee yet. Monthly billing starts after the guarantee window closes, so there is never a monthly payment to refund.

Claim with one button in your dashboard, or email support@buildrok.com. Refunds go back to the card you paid with and typically appear within 5 to 10 business days, which is Stripe's and your bank's timing rather than ours.

The guarantee covers the setup fee only. It does not cover the monthly subscription after the window has closed, which you can cancel at any time. Your domain's registration and first year are included in the setup fee, so there is nothing separate to refund: the whole fee comes back and you keep the domain. If you chose a premium name and paid the difference, that part went to the registrar and cannot be reversed, because the domain is yours and already paid for.

One guarantee claim per customer. We offer this because we would rather you had your money back than a website you do not want; it is not a way to have several sites built for free.

8. Subscriptions and Billing

Buildrok offers one subscription plan, the Buildrok Plan (currently $29/month, or $276/year billed annually). It includes every page your chosen design has, up to 5 additional custom pages, the photo gallery, the map embed and your domain as set out in section 12. Local SEO Pro and the AI Receptionist, where available, are optional monthly add-ons. Prices are shown before you pay and are subject to change with notice.

The Done For You setup fee is a separate one off charge, taken in two parts (section 6), and is not part of your monthly subscription. A Done For You site is on the DFY Managed plan at $79/month, which includes everything in the Buildrok Plan, content changes made by us on request, priority support, and your domain's renewal from its second year. Content changes means things like new photos, updated prices, new services and seasonal hours, usually done within 2 business days; a redesign, a new page type or custom features are quoted first. Your monthly subscription does not begin until 30 days after go-live, after your money back guarantee window has closed, so you will not be charged a monthly fee while you can still ask for a refund. See section 7 and our Refund and Guarantee Policy. If you later move from DFY Managed to a Do It Yourself plan, we stop making changes for you; your domain's renewal stays covered while you remain subscribed, as section 12.4 describes. The downgrade screen says so before you confirm.

By subscribing, you authorize Buildrok and our payment processor (Stripe) to charge your payment method on a recurring monthly basis until you cancel. Your subscription renews automatically at the end of each billing period. You will be charged on the same calendar date each month as your original purchase date.

Pricing shown at checkout is exclusive of any applicable taxes. Applicable sales tax or VAT may be added depending on your location and applicable law.

You may cancel your subscription at any time from your account dashboard. Cancellation takes effect at the end of the current billing period. Your published site remains live until then. No partial-month refunds are issued for unused time. For full details, see our Refunds & Cancellation Policy.

If a payment fails, we may suspend access to your published site until payment is successfully processed. It is your responsibility to keep your payment information current.

EU/EEA and UK consumers, right of withdrawal. If you are a consumer in the European Economic Area or the United Kingdom, you normally have a 14-day right to withdraw from a distance contract for digital services. By subscribing and asking us to publish or make your site available immediately, you expressly request that we begin performance during the withdrawal period and you acknowledge that you lose the right of withdrawal once the service has been fully performed. For any portion of the service not yet performed, you may still withdraw within 14 days by contacting support@buildrok.com, and we will refund the unperformed portion as required by applicable law. This does not affect your statutory rights.

9. Account Termination

9.1 Termination by You

You may delete your account at any time from the Danger Zone section of your Account settings, or by contacting us at support@buildrok.com. Upon account deletion, your published sites will be taken offline and your content will be scheduled for deletion in accordance with our data retention practices. Subscription charges already billed are non-refundable except as described in our Refunds Policy.

9.2 Termination by Buildrok

We may suspend or terminate your account and access to the Service at any time, with or without notice, if: (a) you violate these Terms or our Acceptable Use policy; (b) your use of the Service poses a risk of harm to Buildrok, other users, or third parties; (c) we are required to do so by law; or (d) we choose to discontinue the Service. In cases of termination without cause, we will provide reasonable notice and will refund any prepaid unused subscription fees.

9.3 Effect of Termination

Upon termination for any reason, your right to use the Service ends immediately. Provisions of these Terms that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, and governing law) shall survive.

10. Customer Support and Account Access

From time to time you may request help from Buildrok support, or Buildrok may need to access your account to investigate a reported issue, a billing dispute, a content or abuse report, or a suspected security incident. To make support effective, authorized Buildrok personnel may sign in to the Service on your behalf using an internal support tool (a "Support Session"). By creating an account, you grant Buildrok permission to use Support Sessions for these purposes, subject to the safeguards below.

10.1 Safeguards

• Role-restricted: a Support Session can only be initiated by a Buildrok user who holds the admin role in our internal role table. Ordinary employees, contractors, and other users cannot start a Support Session.
• Recorded reason: the staff member must enter a written reason (4 to 500 characters) before the session can start. The reason is stored alongside the session record and is visible to Buildrok administrators on internal audit screens.
• Audit log: every Support Session is recorded in an internal audit log capturing the staff member's identity and email, the target account, the written reason, the IP address, the user agent, and the start and stop timestamps. The audit log is append-only.
• Time-limited: a Support Session automatically expires after one (1) hour. Continued access requires a new session, which produces a new audit record.
• Persistent banner: while a Support Session is active, a banner is displayed on every page of the Service indicating that a Buildrok staff member is acting on your behalf and identifying which staff member.
• Blocked sensitive operations: while a Support Session is active, the following self-service actions are disabled and cannot be performed by support staff acting on your behalf: cancelling your subscription, editing your account profile, requesting a personal-data export, initiating a domain checkout, or completing a domain purchase. These actions can only be performed by you while signed in directly to your own account.
• Read-only billing: billing detail screens remain visible during a Support Session so that support staff can help you understand a charge, but no payment-method or subscription changes can be made on your behalf.

10.2 Your Choices

You may at any time email support@buildrok.com to: (a) request a copy of the audit-log entries relating to your account; or (b) ask Buildrok to refrain from initiating future Support Sessions on your account. If you opt out of Support Sessions, the scope of help Buildrok can provide may be limited for issues that can only be diagnosed or fixed from within your account.

11. Data Processing for Visitor Submissions (Customer Data)

When visitors to your published site submit a quote request, booking, or contact form, Buildrok collects that information and makes it available to you through your Lead Inbox. With respect to this visitor-submitted data ("Customer Data"), you are the business and data controller, and Buildrok acts as your service provider and processor, handling Customer Data only on your behalf. This Section forms a data processing agreement between you and Buildrok and applies to the extent the California Consumer Privacy Act (CCPA/CPRA), the EU or UK General Data Protection Regulation (GDPR), or a similar law governs your collection of Customer Data.

11.1 Buildrok's Commitments

• We process Customer Data only to provide and support the Service, and only on your documented instructions (which include these Terms and your use of the Service's features), or as required by law.
• We do not sell or "share" Customer Data, and we do not retain, use, or disclose Customer Data for any purpose other than providing the Service, including for any commercial purpose other than the services specified in these Terms. We do not combine Customer Data with personal information from other sources except as permitted for a service provider under the CCPA.
• We keep Customer Data confidential, limit access to personnel who need it to operate the Service (see Section 10), and maintain reasonable technical and organizational security measures.
• We engage the sub-processors listed in our Privacy Policy to help deliver the Service, and we remain responsible for their handling of Customer Data.
• Taking into account the nature of the processing, we assist you in responding to requests from consumers and data subjects (such as access, correction, and deletion requests). Your visitors can also permanently delete their own submissions at any time through our data deletion page.
• On termination of your account, we delete or return Customer Data in accordance with the retention practices described in our Privacy Policy, except where retention is required by law.
• We will make available information reasonably necessary to demonstrate compliance with this Section, and we certify that we understand and will comply with these restrictions.

11.2 Your Responsibilities

• You are responsible for having a lawful basis to collect Customer Data and for providing your visitors with a privacy notice that accurately describes how you collect, use, and share their information. Buildrok provides an editable Privacy Policy page and a default starting template for your site; reviewing, completing, and keeping it accurate is your responsibility.
• You are responsible for obtaining any consent your visitors are legally entitled to (for example, marketing or SMS consent) and for honoring their privacy rights as the controller of the Customer Data.
• You will not use the Lead Inbox or Customer Data in violation of any applicable privacy, anti-spam, or telemarketing law (including the CCPA, the GDPR, CAN-SPAM, and the TCPA).

Buildrok's own collection and use of your account information (as opposed to Customer Data) is described in our Privacy Policy and is not governed by this Section.

12. Domains and Third-Party Services

Buildrok is a reseller for OpenSRS (Tucows Inc.), an ICANN accredited registrar. When you buy a domain through us, Tucows is the registrar of record and Buildrok handles registration, DNS and renewals on your behalf. Registration is subject to OpenSRS's and ICANN's terms and policies as well as these Terms.

12.1 You Own the Domain

You are the registrant, which means you are the legal owner. We register it in your name using the contact details you give at checkout, and we list Buildrok as the administrative and technical contact so we can manage DNS and renewals for you. Being the administrative contact does not make us the owner and does not let us take the domain from you.

12.2 When Registration Happens, What "Available" Means, and What "Included" Means

We register your domain at the moment you approve your site, not when you pay. Before then, nothing is bought and nothing is reserved.

On Done For You, registration and the first year are included in the setup fee. Included means a standard registration, at the standard price, on .com, .net, .org, .co, .us. Premium and aftermarket names are not included: if the name you want is a premium listing, we tell you the price and you either pay the difference or pick another name. On the Buildrok Plan the domain is included in the same way: a standard registration of a .com, .net, .org, .co, .us name whose registrar price is no more than $30 a year. Any other name is billed once at its registrar price, shown before you pay. You can also connect a domain you already own for free.

When we check a name for you and tell you it is available, that is a live look at the register at that moment. It is not a hold. Anyone in the world can register that name before you approve your site, and if they do, it is theirs.

If the name you wanted has gone by the time you approve, we will tell you straight away and help you choose another. Your website still goes live on its Buildrok address in the meantime, so you are not left without a site. You are not charged for a domain we did not manage to register.

We do it this way on purpose. Registering a domain cannot be undone, so buying one before you have seen your site would mean you were committed to something before you knew whether you wanted it.

12.3 Moving Your Domain Elsewhere

You may transfer your domain to another registrar at any time. Your transfer authorization code (sometimes called an EPP code or auth code) is available from your dashboard whenever you want it, without asking us.

ICANN rules prevent a domain from being transferred to another registrar for 60 days after it is first registered. That applies to every domain everywhere, it is not something Buildrok imposes, and we cannot waive it. Your dashboard shows you the exact date it ends.

The 60 day lock does not stop you using your domain somewhere else in the meantime. You can change the nameservers at any time, immediately, and point the domain at a site built anywhere. Only the change of registrar has to wait.

12.4 Renewals and What Happens If You Leave

Domains are registered for a fixed term, normally one year, and must be renewed to keep working. On DFY Managed, renewal from the second year is covered by your monthly plan and we renew it for you. On the Buildrok Plan, a domain included under section 12.2 is renewed by us while your subscription is active. A domain that was billed separately because it was not included is yours to renew, and we remind you before it expires. We will never add a surprise charge for a renewal without telling you first.

If you cancel, or if you take a refund under our guarantee, you keep the domain and we turn off automatic renewal at the end of the term you have paid for. From that point renewing it is your responsibility. We will email you the expiry date and remind you before it arrives. If a domain expires it can be lost, and recovering an expired domain is sometimes impossible and often expensive.

12.5 Your Obligations as Registrant

ICANN requires the contact details on a domain to be accurate and kept up to date. This is your obligation as the registrant, and it has real consequences:

• You must verify your contact email within 15 days of registration. If you do not, the registrar is required to suspend the domain until you do, and your website will stop working.
• Providing false contact details, or failing to correct them when they change, is grounds for the registrar to suspend or cancel the domain under ICANN policy.
• Tell us when your address, phone number or email changes so we can update the registration.

Your rights and responsibilities as a domain registrant are set out by ICANN in its Registrant Rights and Responsibilities document, and its Registrant Benefits and Responsibilities summary. Registrations are also governed by the registrar's Registration Agreement and by ICANN's Transfer Policy. By registering a domain through Buildrok you agree to those terms as they apply to you as registrant.

12.6 Domains and Acceptable Use

Because we are issuing domains rather than only hosting pages, the acceptable use rules in section 5 apply to the domain name itself as well as to your site. We will not register, and may cancel, a domain that infringes someone's trade mark, impersonates another business, or is registered for phishing, malware distribution or spam. Where a domain is cancelled for one of these reasons, no refund is due.

12.7 Third-Party Services Generally

Third-party services (including domain registrars, DNS providers, and hosting platforms) have their own terms, policies, and operational constraints that are beyond our control. Buildrok is not responsible for outages, delays, errors, pricing changes, or policy changes caused by third-party providers.

DNS changes may take up to 48 hours to propagate globally. This is a normal characteristic of internet infrastructure and is not a service defect. Buildrok is not responsible for DNS propagation delays.

A domain registration fee, where you have paid one separately, is non-refundable once the domain is successfully registered, because the cost is passed straight through to the registrar and cannot be reversed. You still own the domain, which is what the money bought. This does not affect the Done For You setup fee, which is refundable in full under section 7. See our Refunds & Cancellation Policy and our Refund and Guarantee Policy for details.

13. Intellectual Property

The Buildrok name, logo, website templates, software, and all other elements of the Service (excluding Your Content) are owned by or licensed to Buildrok and are protected by intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works from any part of the Service without our prior written permission.

DMCA / Copyright Infringement

We respond to notices of claimed copyright infringement under the Digital Millennium Copyright Act (17 U.S.C. § 512). If you believe that content on a website published through the Service infringes your copyright, send a written notice to our designated agent, registered with the U.S. Copyright Office under registration number DMCA-1081965:

Your notice must include: (a) a physical or electronic signature of the copyright owner or a person authorized to act on their behalf; (b) identification of the copyrighted work you claim has been infringed; (c) identification of the material you claim is infringing, with enough detail for us to locate it, such as its URL; (d) your name, address, telephone number and email address; (e) a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and (f) a statement that the information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or are authorized to act on the owner's behalf. A person who knowingly misrepresents that material is infringing may be liable for damages under 17 U.S.C. § 512(f).

When we receive a valid notice, we may remove or disable access to the material and will make reasonable efforts to notify the User who published it.

Counter-Notification

If material you published was removed and you believe it was removed by mistake or misidentification, you may send a counter-notification to the designated agent above. It must include: (a) your physical or electronic signature; (b) identification of the material that was removed and the location at which it appeared before it was removed; (c) a statement under penalty of perjury that you have a good faith belief the material was removed as a result of mistake or misidentification; and (d) your name, address and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or, if your address is outside the United States, any judicial district in which Buildrok may be found), and that you will accept service of process from the person who submitted the original notice or that person's agent.

We will forward a valid counter-notification to the person who submitted the original notice. Unless that person tells us they have filed a court action seeking to restrain you from the infringing activity, we may restore the material between 10 and 14 business days after we receive your counter-notification.

Repeat Infringers

In appropriate circumstances, we will terminate the accounts of Users who are repeat infringers.

14. Indemnification

You agree to defend, indemnify, and hold harmless Buildrok and its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any applicable law or the rights of any third party.

15. Availability and Changes

We reserve the right to modify, suspend, or discontinue all or any part of the Service at any time. We will make reasonable efforts to provide advance notice of material changes that affect your ability to use the Service. Continued use of the Service after changes are posted constitutes your acceptance of the updated Terms. Buildrok does not guarantee any specific level of uptime or availability. The Service is provided on a best-efforts basis.

16. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. BUILDROK DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT DEFECTS WILL BE CORRECTED. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BUILDROK AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, REVENUES, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BUILDROK'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO BUILDROK IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, the above limitations may not apply to you to the extent prohibited by law.

18. Governing Law and Venue

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Travis County, Texas, and you consent to the personal jurisdiction of those courts.

Attorney review recommended: if you wish to add an arbitration clause, class-action waiver, or mandatory mediation provision, consult a licensed Texas attorney before adding such language.

19. General Provisions

Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, and Refunds & Cancellation Policy, constitute the entire agreement between you and Buildrok with respect to the Service and supersede all prior agreements, representations, or understandings.

Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision. A waiver of any specific breach does not constitute a waiver of any future breach.

Force Majeure

Buildrok is not liable for any failure or delay in performing its obligations caused by circumstances beyond its reasonable control, including natural disasters, acts of government, internet outages, third-party service failures, or other force majeure events.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Buildrok may assign these Terms, in whole or in part, without restriction.

20. Contact

Questions about these Terms? Contact us:

• Email: support@buildrok.com
• Contact form: buildrok.com/contact
• Mailing address: Buildrok LLC, 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States