AI receptionist for moving companies
You're carrying a couch. We'll get the phone.
When you can't pick up, it answers in your business's name, asks where they are moving from and to and the size of the home, books the appointment straight into your calendar through Cal.com, and sends you the job written down. Set up for you, on the number you already have.
Urgent, or it can wait
Moves are booked weeks ahead, but the calls bunch up at the end of every month. A move this Friday after a closing fell through needs an answer today. A move in two months can wait for your evening calls.
Marked urgent
- A move in the next few days
- A lease or closing deadline this week
It takes their number first and tells them it's marking the call urgent. Your email arrives with URGENT in the subject. Anything you add to your own urgent list is treated the same way.
Can wait for your call back
- A move next month
- A quote for a long-distance move
- A quote that includes packing
These come through as an ordinary lead with the details written down, for when you're off the job.
On price
It won't quote a move or confirm a date as booked. It gets where they're moving from and to, the size of the home and the date, which is what a move is priced on.
A call it might take
A sample call for Pecan Street Moving, a made-up moving company run by Carlos. The receptionist's lines follow the rules the real one runs on.
Watch one play out on the homepage- Receptionist
Thanks for calling Pecan Street Moving. Calls are recorded so we get your details right. How can I help?
- Caller
Hi, I'm moving out of my apartment at the end of the month and need a quote.
- Receptionist
Sure. Where are you moving from and to?
- Caller
From North Loop up to Round Rock.
- Receptionist
Got it. How big is the place?
- Caller
Two bedrooms, second floor, no elevator.
- Receptionist
And what's the move date?
- Caller
The 30th, my lease is up that day. Can you guys do it?
- Receptionist
Carlos will confirm the date with you. What's the best number to reach you?
- Caller
512-555-0139. I'm Sam.
- Receptionist
Thanks. What's the address you're moving from?
- Caller
4605 Avenue A, apartment 2B, 78751.
- Receptionist
Got it. Anything else?
- Caller
That's all.
- Receptionist
Thanks for calling Pecan Street Moving, have a good day.
What it does on a call
The same five things every time, in the order a good receptionist would. Each line here is one it's told to say.
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It picks up in your name
Every call opens in your business's name, or with a greeting you write, and always with the recording notice, so nobody is surprised by it later.
The receptionist says: Thanks for calling Pecan Street Moving. Calls are recorded so we get your details right. How can I help?
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It answers what it can
Your hours as you publish them, the towns you cover, your services, and up to 15 questions you've answered yourself. Anything else, it says you'll cover when you call back. It never guesses and never quotes a price.
The receptionist says: Carlos will go over that when they call you back.
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It asks what you'd ask
One question at a time, the way a person would. For moving companies: where they are moving from and to; the size of the home; the move date. Then a name, the best number to call back on (read back once), the address, and whether it's urgent.
The receptionist says: Sure. Where are you moving from and to?
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It flags the urgent ones
If it sounds urgent, it gets the number first, then marks the call urgent so it's the first thing you see. Urgent means things like a move in the next few days, or a lease or closing deadline this week, plus anything you add to the list.
The receptionist says: Thanks. I'm marking this as urgent for Carlos.
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It wraps up and sends you the job
It asks if there's anything else, once, says goodbye and hangs up. When the call ends, the job is emailed to you and saved in your Lead Inbox with the recording.
The receptionist says: Thanks for calling Pecan Street Moving, have a good day.
What lands in your inbox
Every real call becomes a lead, emailed to you and saved in your Lead Inbox. This is the email the call above would send.
Your receptionist took a call
Pecan Street Moving
Sam called and could not reach you, so the receptionist took their details.
- Name
- Sam
- Phone
- (512) 555-0139
- Address
- 4605 Avenue A, Apt 2B, Austin 78751
- Service
- Apartment move to Round Rock
- Details
- Two bedrooms, second floor, no elevator. Lease ends on the 30th.
- Best time to call
- Move date: the 30th
Call them back as soon as you can. The recording and transcript are in your leads.
Open in Leads-
The subject says if it's urgent
So the one that can't wait is the one you open first.
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Everything you'd write on a job sheet
Who, where, what's wrong and when to call. Trade questions it asked land in the details.
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Tap the number to call back
It's the number the caller gave, read back to them once on the call.
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The recording and transcript
In your Lead Inbox, if you want to hear exactly what was said.
Its rules for moving companies
On top of never quoting a price and never pretending to be a person, it's told this, word for word.
Never confirm a move date or crew size as booked.
What do missed calls cost you?
Put in your own numbers. The ones here are only an example.
A flat monthly price for the receptionist.
The calls are included, with no per-minute bill. Set up for you.
$49a month
AI Receptionist, everything included
- 150 minutes of calls a month
- If you go over, it switches to taking messages. It never bills you for more.
- Set up for you, and you hear it before it goes live
- Every lead emailed to you and saved in your Lead Inbox
- Books appointments into your calendar (via Cal.com)
- Recording and transcript of every call
- Keep your number
For a busier line, Receptionist Plus is $99 a month with 400 minutes.
Websites are separate. Done for you from $499, or build your own for $29 a month.
Need a website as well?
We build websites for moving companies too, designed around how your jobs come in. Leads from your site and your receptionist land in the same inbox.
Questions
Something not covered here? Book a demo
What does it ask your callers?
One question at a time: where they are moving from and to; the size of the home; the move date. Then a name, the best number to call back on, where the work is, and whether it's urgent. You can also give it answers to the questions your callers ask most.
What does it treat as urgent?
A move in the next few days or a lease or closing deadline this week, plus anything you add to your own list. It takes the caller's number first, then marks the call urgent, so it's the first thing you see.
Will it give my callers advice?
No. Its rules for moving companies include: Never confirm a move date or crew size as booked.
What does it cost?
$49 a month, with 150 minutes of calls. If you go over, it switches to taking messages instead of charging you more, and answers in full again when your minutes reset, on the same date each month. A busier line can have 400 minutes for $99 a month. Setup is included.
Will callers know it's an AI?
It never pretends to be a person. Every call starts by saying the call is recorded, and if a caller asks whether they're talking to a real person, it tells them straight away that it's an AI assistant taking details for you.
Can it book appointments?
Yes. Link your Cal.com account and it offers callers your open slots and books them straight into your calendar. It asks for the caller's email, because Cal.com needs one to make the booking.
Do I keep my phone number?
Yes. You dial one code on your own phone so the calls you miss go to your receptionist, and another code turns it off. Your number never changes.
Are calls recorded?
Yes. Every call starts by telling the caller it's recorded, and you can play the recording and read the transcript from the lead. Rules about recording calls vary by state, and you're responsible for the ones that apply where you work.
Let it get the next one.
Set up for your business, on your number. It rings you so you hear it before it takes a real call.