AI receptionist for home bakers
Your hands are in dough. We'll get the phone.
When you can't pick up, it answers in your business's name, asks what they would like to order and how many, books the appointment straight into your calendar through Cal.com, and sends you the job written down. Set up for you, on the number you already have.
Urgent, or it can wait
Your hands are in dough when someone calls about a birthday cake for Saturday. Orders come with a date attached, and a missed call is an order that went to someone else.
Marked urgent
- An order needed for an event in the next day or two
It takes their number first and tells them it's marking the call urgent. Your email arrives with URGENT in the subject. Anything you add to your own urgent list is treated the same way.
Can wait for your call back
- A wedding cake months ahead
- A regular weekly order
- Cookies for an event next week
These come through as an ordinary lead with the details written down, for when you're off the job.
On price
It won't quote, accept the order or make any promise about allergens. That stays with you. It gets what they'd like, how many and the date they need it.
A call it might take
A sample call for Mesquite Hill Bakery, a made-up home bakery run by Hannah. The receptionist's lines follow the rules the real one runs on.
Watch one play out on the homepage- Receptionist
Thanks for calling Mesquite Hill Bakery. Calls are recorded so we get your details right. How can I help?
- Caller
Hi, I'd like to order a birthday cake for my daughter.
- Receptionist
Lovely. What kind of cake are you after?
- Caller
Chocolate, with strawberries if you can. Enough for about twenty kids.
- Receptionist
Got it. What date do you need it?
- Caller
The 18th. Is it nut-free? One of the kids has an allergy.
- Receptionist
Hannah will confirm that with you directly. What's the best number to reach you?
- Caller
512-555-0117. I'm Leah.
- Receptionist
Thanks. And what town are you in?
- Caller
Pflugerville.
- Receptionist
Okay. Anything else?
- Caller
That's it, thank you.
- Receptionist
Thanks for calling Mesquite Hill Bakery, have a good day.
What it does on a call
The same five things every time, in the order a good receptionist would. Each line here is one it's told to say.
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It picks up in your name
Every call opens in your business's name, or with a greeting you write, and always with the recording notice, so nobody is surprised by it later.
The receptionist says: Thanks for calling Mesquite Hill Bakery. Calls are recorded so we get your details right. How can I help?
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It answers what it can
Your hours as you publish them, the towns you cover, your services, and up to 15 questions you've answered yourself. Anything else, it says you'll cover when you call back. It never guesses and never quotes a price.
The receptionist says: Hannah will go over that when they call you back.
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It asks what you'd ask
One question at a time, the way a person would. For home bakers: what they would like to order; how many; the date they need it. Then a name, the best number to call back on (read back once), the address, and whether it's urgent.
The receptionist says: Lovely. What kind of cake are you after?
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It flags the urgent ones
If it sounds urgent, it gets the number first, then marks the call urgent so it's the first thing you see. Urgent means things like an order needed for an event in the next day or two, plus anything you add to the list.
The receptionist says: Thanks. I'm marking this as urgent for Hannah.
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It wraps up and sends you the job
It asks if there's anything else, once, says goodbye and hangs up. When the call ends, the job is emailed to you and saved in your Lead Inbox with the recording.
The receptionist says: Thanks for calling Mesquite Hill Bakery, have a good day.
What lands in your inbox
Every real call becomes a lead, emailed to you and saved in your Lead Inbox. This is the email the call above would send.
Your receptionist took a call
Mesquite Hill Bakery
Leah called and could not reach you, so the receptionist took their details.
- Name
- Leah
- Phone
- (512) 555-0117
- Address
- Pflugerville
- Service
- Birthday cake
- Details
- Chocolate with strawberries, for about 20 kids. Asked whether it's nut-free: one child has an allergy.
- Best time to call
- Needed on the 18th
Call them back as soon as you can. The recording and transcript are in your leads.
Open in Leads-
The subject says if it's urgent
So the one that can't wait is the one you open first.
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Everything you'd write on a job sheet
Who, where, what's wrong and when to call. Trade questions it asked land in the details.
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Tap the number to call back
It's the number the caller gave, read back to them once on the call.
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The recording and transcript
In your Lead Inbox, if you want to hear exactly what was said.
Its rules for home bakers
On top of never quoting a price and never pretending to be a person, it's told this, word for word.
Never make allergen, ingredient or food-safety claims. Say the owner will confirm.
Never confirm that an order or pickup time is accepted.
What do missed calls cost you?
Put in your own numbers. The ones here are only an example.
A flat monthly price for the receptionist.
The calls are included, with no per-minute bill. Set up for you.
$49a month
AI Receptionist, everything included
- 150 minutes of calls a month
- If you go over, it switches to taking messages. It never bills you for more.
- Set up for you, and you hear it before it goes live
- Every lead emailed to you and saved in your Lead Inbox
- Books appointments into your calendar (via Cal.com)
- Recording and transcript of every call
- Keep your number
For a busier line, Receptionist Plus is $99 a month with 400 minutes.
Websites are separate. Done for you from $499, or build your own for $29 a month.
Need a website as well?
We build websites for home bakers too, designed around how your jobs come in. Leads from your site and your receptionist land in the same inbox.
Questions
Something not covered here? Book a demo
What does it ask your callers?
One question at a time: what they would like to order; how many; the date they need it. Then a name, the best number to call back on, where the work is, and whether it's urgent. You can also give it answers to the questions your callers ask most.
What does it treat as urgent?
An order needed for an event in the next day or two, plus anything you add to your own list. It takes the caller's number first, then marks the call urgent, so it's the first thing you see.
Will it give my callers advice?
No. Its rules for home bakers include: Never make allergen, ingredient or food-safety claims. Say the owner will confirm. Never confirm that an order or pickup time is accepted.
What does it cost?
$49 a month, with 150 minutes of calls. If you go over, it switches to taking messages instead of charging you more, and answers in full again when your minutes reset, on the same date each month. A busier line can have 400 minutes for $99 a month. Setup is included.
Will callers know it's an AI?
It never pretends to be a person. Every call starts by saying the call is recorded, and if a caller asks whether they're talking to a real person, it tells them straight away that it's an AI assistant taking details for you.
Can it book appointments?
Yes. Link your Cal.com account and it offers callers your open slots and books them straight into your calendar. It asks for the caller's email, because Cal.com needs one to make the booking.
Do I keep my phone number?
Yes. You dial one code on your own phone so the calls you miss go to your receptionist, and another code turns it off. Your number never changes.
Are calls recorded?
Yes. Every call starts by telling the caller it's recorded, and you can play the recording and read the transcript from the lead. Rules about recording calls vary by state, and you're responsible for the ones that apply where you work.
Let it get the next one.
Set up for your business, on your number. It rings you so you hear it before it takes a real call.