Billing and subscriptions
What your plan covers, how to update your card or cancel, and what happens if a subscription lapses.
Buildrok billing is built to be boring: one subscription per site, managed through a standard Stripe portal, with no surprise line items. Here's how the pieces fit together.
What the subscription covers
There is one plan, the Buildrok Plan, and it covers the lot: every page your design has, up to 5 extra pages of your own, hosting, the security padlock, the quote form built for your trade, the Lead Inbox, and your own web address. It is $29/month, or $23/month billed annually (full details on the pricing page).
How the web address works:
- A standard address is included. We register a .com, .net, .org, .co, .us name in your name and renew it while you are subscribed. A premium name or another ending is billed once at the registrar's price, shown before you pay. Connecting one you already own costs nothing. See Connecting Your Domain.
- Publishing to buildrok.com/s/your-business is free. The subscription is what runs your site on your own web address. The free address works without one, but search engines do not list it.
Your card, invoices, and plan
All of it lives behind one button:
- Open your Account page.
- Press the Billing tab.
- Find the site you want, then press Manage Billing & Invoices.
- That opens Stripe, the company that handles our payments. It's where you change your card, download any invoice, and cancel if you want to.
Buildrok never sees or stores your card details; payment runs entirely through Stripe.
Cancelling
Cancel from the same Stripe portal, any time, with no cancellation fees. Cancellation takes effect at the end of your current billing period: your site stays fully live until then, and you simply aren't charged again.
What happens if a subscription lapses
Whether you cancelled on purpose or a card payment failed, the same gentle rules apply:
- Your site stays on its free address. The buildrok.com/s version of your site keeps working.
- Your own web address shows a renew notice. Anyone typing your address sees a short notice that the site is waiting on renewal, until payment is sorted.
- Nothing is deleted. Your content, photos, and leads are preserved. Renew and the custom domain picks up right where it left off.
- Your address stays yours. Addresses bought through Buildrok are registered in your name. If you're leaving for good, contact support for the transfer code and move it wherever you like.
Refunds
Our refund policy is published at buildrok.com/refunds. If something has gone wrong with a charge, contact support and a human will look at it.